State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Melaina Markham
November 13, 2025
5
out of
5
rating by Melaina Markham
"Very helpful and kind people to do business with. Katie was wonderful, answered all of my questions, was eager to help and returned my phone call promptly when I left a message with her coworker, as she was on another call. Literally less than 5 minutes. Thank you so much!!"
We responded:
"Thank you Melaina for your generous review. I loved reading your words about my agency and Katie in particular. I appreciate your business and the opportunity to serve you! Gratefully, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Josh Dailey
November 12, 2025
5
out of
5
rating by Josh Dailey
"Katie was very helpful with my questions. Thanks for what you do."
We responded:
"Thank you, Josh! I'm so proud to be on the same team with Katie. She's a great agent and takes great care of our valuable clients. Thank you for your business and thanks so much for your outstanding review! Regards, Duane Hartness, agent State Farm Insurance Companies 706.776.2246"
Charlise Rowley
November 3, 2025
5
out of
5
rating by Charlise Rowley
"Laverne Jackson is the absolute best! I have come in defeated by the internet connections, and she always greets me with a smile, a laugh, and a high degree of excellence and proficiency. I always leave thankful to have spoken with someone committed to personal service!"
We responded:
"Thank you Charlise! I love hearing these words about LaVerne and I see the same thing. She's always upbeat and happy and finding the best in everyone! Thank you for your business and thanks so much for your very kind review! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Dinorah Rodriguez
November 3, 2025
4
out of
5
rating by Dinorah Rodriguez
"The service is great and my husband and I have been there for almost 16 years the price for the insurance we pay are reasonable and we can ask for assistance and they are capable of resolve any issues."
We responded:
"Thanks for your great review, Dinorah. I really appreciate your kind words about my agency! Thanks so much for the opportunity to be your State Farm agent. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Silas Lewis
October 23, 2025
5
out of
5
rating by Silas Lewis
"Great over all experience reasonably priced and locally ran so you can go and talk to someone quicker and easier"
We responded:
"Thanks so much for your generous 5 star review, Silas. We aim to offer Good, Old Fashioned Customer Service to every customer, every day. Thank you for your business! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Lesley Y Carroll
October 16, 2025
5
out of
5
rating by Lesley Y Carroll
"Katie at State Farm was very understanding and helpful when updating my information on my policy. She was very courteous when I explained why I prefer transferring information face-to-face rather than over the internet. She received my policy information accurately and speedily with a friendly smile. A client couldn't ask for more. I'm totally grateful."
We responded:
"Thank you, Lesley, for these very kind words about my team member Katie. We all appreciate your business here at Duane Hartness State Farm. Thank you for choosing us! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Nicole Parson
October 16, 2025
5
out of
5
rating by Nicole Parson
"Great people that always “give it to me straight”."
We responded:
"Thank you, Nicole for your 5 star review. Your business is our business. Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tammy Kolashinski
October 3, 2025
5
out of
5
rating by Tammy Kolashinski
"State Farm - Demorest, GA is a super group of people to deal with when it comes to your insurance needs. They have always had our back when it comes to claims or anything that we may have questions about. Fast resolution on any issue or claim we have had. We have been a State Farm client for 30 plus years. Home, auto, life and personal coverage."
We responded:
"Thanks for your fabulous 5-star review, Tammy! You and Pat are some of my oldest clients and I've always enjoyed so much the opportunity to work with and serve you. Please know that having your back is our primary focus. We consider it job 1. And when you have a claim, that's where the rubber meets the road in my business. We put that ahead of all else. And that's as it should be in my humble opinion. Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tracy Moretz
October 2, 2025
5
out of
5
rating by Tracy Moretz
"I can’t say enough wonderful things about the Duane Hartness State Farm office in Demorest. I had an agent I was disenchanted with and was very worried about switching. I have never been so thankful that I did!!! Cindy is absolutely fantastic. We have had everything from a no fault accident, purchase of a new home and review of existing coverages that needed to be tweaked. If you are in the market for a new agent, run to them!!!!"
We responded:
"Thank you so much for your kind words, Tracy! As one of my newest clients, I'm so happy to hear that our focus on Good, Old Fashioned Customer Service is still relevant for you and your family! I enjoyed meeting you guys and hope to be your agent for many years to come! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Anna Mathis
October 2, 2025
5
out of
5
rating by Anna Mathis
"I’ve had a great experience with State Farm Insurance. Most recently, when my vehicle was damaged, their team was responsive, professional, and guided me through the claims process smoothly. I feel confident knowing I’m in good hands with them."
We responded:
"Thank you, Anna! We love taking care of you and your family. Your words mean the world to me both personally and professionally. I hope you have a great day! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Gregory Ness
September 29, 2025
5
out of
5
rating by Gregory Ness
"Very friendly and helpful service. They will work with you and reliable."
We responded:
"Thanks for this great 5 star review Gregory. I appreciate your very kind words. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Mary Garrett
September 26, 2025
5
out of
5
rating by Mary Garrett
"I recently reached out to Cindy Fortenberry to get a quote for my home and auto before renewing my current contract with a different provider. I admit that shopping around for insurance is something I don't like to do but I'm so glad I contacted State Farm. Cindy was back in touch with me in no time and not only did they save me quite a bit, I have better coverage! This was such a positive experience from start to finish. She exceeded my expectations, answering several questions that I had in a timely manner, and was professional and efficient through the entire process. In this day and age, we as consumers have choices. When I'm doing business with a company and I feel forgotten or can't get someone to communicate or follow up, I find someone that will. This review deserves more than 5 stars! Thank you, Cindy, and Duane Hartness State Farm. Customer Service is everything."
We responded:
"Thanks so much for your 5 STAR REVIEW of Cindy and my agency. Your words are so meaningful for all of us because GOOD, OLD FASHIONED CUSTOMER SERVICE (GOFCS) is our daily goal. Cindy does a fantastic job of delivering GOFCS. I'm thrilled to hear you could feel the difference. At my agency, we believe folks still value this level of customer service and we try to bake it into everything we do. Thanks so much for your business and thanks again for you. We are here for you any time you need us and if you have a claim, we've got your back. Best Regards, Duane Hartness, agent State Farm Insurance Cos. (706) 776-2246"
James Wilde
September 18, 2025
5
out of
5
rating by James Wilde
"Laverne was a pleasure to work with, she explained everything and worked hard to save me money. Always friendly and works to solve issues!"
We responded:
"Thank you, James for you 5 star review! I'm very proud to read these words about LaVerne and equally proud to be your State Farm agent! Good, old fashioned customer service is our goal for every customer, every time. Regards, Duane Hartness, agent State Farm Insurance Cos. 706-776-2246"
John Rougeou
September 17, 2025
5
out of
5
rating by John Rougeou
"It is always a pleasure working with LaVerne. and Katie.. Both are very responsive and pleasant to hel9 me.."
We responded:
"Thanks so much for your kind words about LaVerne and Katie! They are two of my superstars and so are you! I appreciate the opportunity to be your State Farm agent! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Phil Sutton
September 16, 2025
5
out of
5
rating by Phil Sutton
"I have had State Farm Insurance for Property damage. A tornado went close to our house in late June the associated hail damaged our roof, when the roofer removed the shingles, they found 6 areas of rotting plywood. So, the roof has been damaged previously. State Farm inspected the roof and completely replace the shingles and damage roof decking. They were very ease to work with and very fair and efficient in process and paying the claim."
We responded:
"Thanks for your kind words about our claim service, Phil. I am proud that you had a great experience. Thanks so much for the opportunity to be your State Farm agent. We all love serving you and your family! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Joe Hilwig
September 16, 2025
5
out of
5
rating by Joe Hilwig
"One can not ask for better customer service, friendly and they are good at taking care of my insurance needs."
We responded:
"Thanks so much for your kind words Joe, It's our pleasure taking care of you and your family. We love to see you coming and love working with you. It's always a pleasure! Duane Best, Duane Hartness"
Chris Watts
September 15, 2025
5
out of
5
rating by Chris Watts
"State Farm is great I have been with State Farm for almost 30 years wouldn’t go anywhere else"
We responded:
"Thanks for your great review, Chris. We think you're great, too. Thank you for the opportunity to serve you and your family for all your insurance needs! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Angie Guettner
September 11, 2025
5
out of
5
rating by Angie Guettner
"LaVerne was very sweet and helpful. She gathered my information quickly and waited patiently while I searched for details I didn't know off the top of my head. She was able to offer a quote within minutes and happy to stay after hours to do so. (I didn't realize I'd called right at closing time.) I hope I never need to file a claim, but I'm glad to have confidence in my insurance company, like a good neighbor."
We responded:
"Thanks so much for your kind review of LaVerne and her service. It's our great privilege to have the opportunity to serve you and your family! Thanks so much for choosing us and thanks again for your review! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Kathy Smith
September 8, 2025
5
out of
5
rating by Kathy Smith
"Always available to help. Staff is very friendly, helpful and takes care of their clients."
We responded:
"Hi Kathy, Thanks so much for your kind review. We love working for you. It's a pleasure serving wonderful clients like you! Enjoy this beautiful early Fall day! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Rick Hovater
September 4, 2025
5
out of
5
rating by Rick Hovater
"Everyone that I have spoken with in the office has been well mannered and polite and very very knowledgeable about what they can do for you. Duane called me personally and spoke several minutes just to get to know me. And Caleb was able to remedy a problem I was having with a new truck I had bought last week. So I highly recommend these people to help you with your Insurance needs. Thank Ya'll very much"
We responded:
"It's our great pleasure to serve you and your insurance needs. I loved chatting with you about classic American muscle cars. We call it good, old fashioned customer service or GOFCS for short. It's central to everything we do. Thanks so much for your generous review and thank you for your business. Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Bill Kreiser
September 3, 2025
5
out of
5
rating by Bill Kreiser
"Duane's office staff is professional, courteous, and very knowledgeable. I call frequently with questions about home owners or flood insurance and they handle my questions most of the time on the spot. This agency is an excellent resource that you will appreciate doing business with!"
We responded:
"Thanks so much for these thoughtful words Bill. You and your family are the highlight of our day when you call. Thanks for allowing us to serve you! I think we approach 40 years of friendship!"
Maria Stevens
August 29, 2025
5
out of
5
rating by Maria Stevens
"Good afternoon, we had the pleasure of speaking with Katie Johnson at State Farm Insurance office Duane Harkness. Katie was very friendly, helpful, informative and very professional in sharing our car policy! She took time to share what our policy would be if we added a new vehicle to our home & auto policy. She is a wonderful asset to the office!! Thank you Katie for helping us understand our current policy! God bless you all! Sincerely, Maria & Craig"
We responded:
"Thank you so much for these kind words about Katie! She is one of my new agents and I'm so very proud of her - even more so after reading this great review. Wow! We talk every day about Good, Old Fashioned Customer Service and Katie has jumped right in. I count it a privilege to be your State Farm agent. Thank you for choosing us! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Mallary Perry
August 28, 2025
5
out of
5
rating by Mallary Perry
"Duane Hartness State Farm Insurance has served my family's coverage and protection for almost two decades. When you call there is always a knowledgeable person to guide you through your needs in a comforting and friendly manner. They are a value-added service and go beyond the norm of insurance providers."
We responded:
"Hi Mallary, Thanks so much for your kind and generous review of me and my team. Good, Old Fashioned Customer Service (we call it GOFCS) is central to everything we do. Thank you for the opportunity to be your State Farm agent for all these years. I love serving you and your family insurance needs. Please send your friends and neighbors our way and we promise to take excellent care of them as well! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tim McKinley
August 21, 2025
5
out of
5
rating by Tim McKinley
"Mike Smith was excellent in the help he gave me. The call was informative and fun."
We responded:
"Hi Tim, I sure appreciate your great comments about Mike and his service to you. Thank you for the opportunity to serve you and your insurance needs. Please send your friends and neighbors our way and we promise to take excellent care of them as well! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Dan Knight
August 19, 2025
5
out of
5
rating by Dan Knight
"Jeff Shirley handled my concerns about coverage on our old car . A car we use only for short trips , church, grocery shopping etc. Dan Knight"
We responded:
"Great news Dan. I'm so glad everything went as planned. I love being your agent. Thanks so much for your business!!! Duane"