State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Anita Compton
January 2, 2026
5
out of
5
rating by Anita Compton
"Thank you so much Katie for taking the time to go over all my policies with me today. You were able to guide me in making some positive changes in them."
We responded:
"Hi Anita, Thanks so much for your business and thank YOU for your very kind words about Katie. I'm very proud of her and your words make us both feel terrific. Please continue to reach out any time we can be of service. We've got your back! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Ann Crisp
December 29, 2025
5
out of
5
rating by Ann Crisp
"Highly recommend Duane Hartness and his team! You will not be disappointed! They have been taking care of all our insurance needs for over 20 years. If we encounter a problem, Duane always reaches out and offers to help. Recently, I spoke with Laverne concerning my recent accident. As always, she promptly provided the help I needed and took care of everything……dealing with my totaled vehicle and the insurance I needed for my new car. She is professional, knowledgeable and caring. It was such a comfort to be able to rely on her expertise to guide me through this process. She is a perfect example of “service with a smile”. A pleasure to work with!"
We responded:
"Thank you, Ann - for your business and very kind review. My team and I just love serving you. Thanks as well for your words about LaVerne. I'm proud of her and especially proud to read about how she took care of you! Thanks again for your business. Merry Christmas and a Happy New Year to you and yours! Regards, Duane Hartness, agent State Farm Insurance Companies 706-776-2246"
claudia valencia
December 26, 2025
5
out of
5
rating by claudia valencia
"Like a good neighbor, they actually are there! I've been with State Farm for many years now & the experience has always been incredible. Having a local agent makes a huge difference. Whenever I have a question about my coverage or adding a new vehicle, I can just call or text a real person who knows my history. It's personalized service you just don't get anywhere. Highly recommend, if you value relationships and reliability."
We responded:
"Thanks so much for this wonderful review, Claudia. It's our pleasure to serve you and we sure do appreciate your generous feedback. We are here for all of your insurance needs. We've got your back and especially if you have a claim. Thank you for choosing us and thank you for your review! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Mark Harris
December 24, 2025
1
out of
5
rating by Mark Harris
"Went shopping for new home owners insurance. Got a great quote from this company, then they couldn't deliver so they reapplied and went up on it. I continued to do business with them and then it returned from the underwriters at almost twice what the first quote was. Had a good price on the auto insurance. They baited me away from my original company and then didn't even come close to my original company. Original company now says I have to be with a different company for 6 months before they will give me another quote so I had to find a different company. Looks like a bait and switch."
We responded:
"Hi Mark, Thank you for taking the time to share your experience. I’m truly sorry for the frustration this situation caused. I reviewed your case with my agent and unfortunately the underwriting decision is not under our local control after we submit an application. While we always strive to set clear expectations, I understand this outcome is disappointing. Please know that bait-and-switch tactics are never our intent. Our goal is—and always has been—to provide good, old-fashioned customer service, and I regret that we came up well short in your case. Thank you again for your feedback. It helps us improve. Regards, Duane Hartness, Agent State Farm Insurance Companies 📞 (706) 776-2246"
Chelsea Powell
December 19, 2025
5
out of
5
rating by Chelsea Powell
"Caleb provided outstanding customer service during a very stressful situation. He took the time to thoroughly review my account, clearly explain everything, and even reached out to underwriting to double-check so I could have peace of mind. He was patient, professional, and truly went above and beyond to make sure I was taken care of. Because of his help, I felt reassured and confident that everything was handled correctly. State Farm is lucky to have someone like him."
We responded:
"Thank you, Chelsea! Thank you for your review and thank you for your business. I'm truly delighted to read these words about Caleb - my newest agent. He's a fine young man that I carefully selected from an enormous pool of applicants. He was raised right and has tremendous instincts and great customer service. Our goal is to always provide Good, Old Fashioned Customer Service. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Alan Suttles
December 18, 2025
5
out of
5
rating by Alan Suttles
"Great service. He took a lot of time to explain the answers to my question when I needed him to."
We responded:
"Thanks so much for your tremendous review, Alan. You've been a customer for many, many years and it's our pleasure serving you. And as well, thanks so much for your kind words about Caleb - I'm very proud of him! Merry Christmas! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Rita Smith
December 16, 2025
5
out of
5
rating by Rita Smith
"I have use State Farm for many years. This office has always been friendly and professional. I often receive emails just checking in and not just to sell me something. They are a five star company."
We responded:
"Hi Rita, Thank you for your review. We’re thrilled to know you had a positive experience with us. We consider you a 5-star customer! Our goal is to always provide Good, Old Fashioned Customer Service. I hope you felt it. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Darlene McLamb-Hagwood
December 16, 2025
5
out of
5
rating by Darlene McLamb-Hagwood
"Duane and his office personnel have always provided us with answers to our questions, and met all our insurance needs for years. I've been with State farm for 20-25 years or so and don't plan to change."
We responded:
"Thank you, Darlene for this wonderful 5 star review. My team and I love taking care of your insurance needs. You are a pleasure to work with!"
Gary Evans
December 3, 2025
5
out of
5
rating by Gary Evans
"Always responsive and professional office staff, with a smile!"
We responded:
"Thank you, Gary. Thank you for your 5-star review and thank you for your business! Have a great day! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
L Wayne Nail
November 30, 2025
5
out of
5
rating by L Wayne Nail
"🚗+🏠+🏥 Exceptional experience my family has come to expect from our forty five+ relationship with State Farm. Over the years, not only have they insured homes, farms and vehicles, but now, as we become older, Duane patiently helped with selecting a Humana Medicare that fits perfectly into my needs. In fact, it's better than any employer's plan. His team treats you like family. Almost like a virtual "sit down for a spell and have a cup of coffee!" Thank y'all!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks kindly! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Jennifer Towe
November 25, 2025
5
out of
5
rating by Jennifer Towe
"My name is Jennifer Towe. I was referred to this company by a family member. I live almost an hours drive from the office. I have not visited the location in person, but I have spoken to agents on the phone. Everyone I have spoken to has been very kind. They make sure the questions I have when I call are answered and I am satisfied with the need I have at the moment. Grateful for this insurance company."
We responded:
"Hi Jennifer, Thank you for your very generous 5-star review. I appreciate your business and your kind words! I'm thrilled to hear of your experience with all of my agents and appreciate the opportunity to be your State Farm agent! Best Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Tajuana Watts
November 23, 2025
5
out of
5
rating by Tajuana Watts
"I had a great experience talking with Duane Hartness concerning my insurance needs. He explained everything in great detail in a way that you could easily understand. I highly recommend State Farm for your insurance needs."
We responded:
"Thanks so much for your 5 star review and very kind words, Tajuana! It was a pleasure meeting you and working with you. Please call us any time we can be of service to you and your family. Our aim is "Good, Old Fashioned Customer Service" for every single customer. Best Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Sarah Chastain
November 22, 2025
5
out of
5
rating by Sarah Chastain
"I worked with both Caleb and LaVerne on a problem which was my fault. Both reps were personable, friendly, and knowledgeable. The problem was solved quickly and to my satisfaction."
We responded:
"Thanks so much for your very kind 5-star review, Sarah. Good, Old Fashioned Customer Service is our goal for every customer every single day. Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Kathy Jewart
November 16, 2025
5
out of
5
rating by Kathy Jewart
"I was having a problem understanding the changes in my Auto Insurance with State Farm. I called my agency and Katie Johnson answered. She listened to my questions and told me she would get back to me. When she called me back, she explained everything to me and also thanked me for calling with my issues because she said she learned several things about the changes that would help her with other customers. I was very impressed with her."
We responded:
"Thanks so much for your business, Kathy, and thank you for your 5-star review! Katie is one of my newest agents and I am receiving consistently positive comments about her which makes my heart happy. Thanks for taking the time to provide your feedback. Please reach out any time we can be of service. I love being your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Andrew Weinman
November 14, 2025
5
out of
5
rating by Andrew Weinman
"Greatly recommend!!!! Was hit while parked on vacation in a rental car and had no problems or concerns getting it taken care of. 10 out of 10"
We responded:
"Thanks for your 5 star review, Andrew. I'm proud of our claim service and delighted your experience was 10 out of 10. That's our goal for every customer experience! Thanks so much for your business. Have a terrific weekend! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Melaina Markham
November 13, 2025
5
out of
5
rating by Melaina Markham
"Very helpful and kind people to do business with. Katie was wonderful, answered all of my questions, was eager to help and returned my phone call promptly when I left a message with her coworker, as she was on another call. Literally less than 5 minutes. Thank you so much!!"
We responded:
"Thank you Melaina for your generous review. I loved reading your words about my agency and Katie in particular. I appreciate your business and the opportunity to serve you! Gratefully, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Josh Dailey
November 12, 2025
5
out of
5
rating by Josh Dailey
"Katie was very helpful with my questions. Thanks for what you do."
We responded:
"Thank you, Josh! I'm so proud to be on the same team with Katie. She's a great agent and takes great care of our valuable clients. Thank you for your business and thanks so much for your outstanding review! Regards, Duane Hartness, agent State Farm Insurance Companies 706.776.2246"
Charlise Rowley
November 3, 2025
5
out of
5
rating by Charlise Rowley
"Laverne Jackson is the absolute best! I have come in defeated by the internet connections, and she always greets me with a smile, a laugh, and a high degree of excellence and proficiency. I always leave thankful to have spoken with someone committed to personal service!"
We responded:
"Thank you Charlise! I love hearing these words about LaVerne and I see the same thing. She's always upbeat and happy and finding the best in everyone! Thank you for your business and thanks so much for your very kind review! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Dinorah Rodriguez
November 3, 2025
4
out of
5
rating by Dinorah Rodriguez
"The service is great and my husband and I have been there for almost 16 years the price for the insurance we pay are reasonable and we can ask for assistance and they are capable of resolve any issues."
We responded:
"Thanks for your great review, Dinorah. I really appreciate your kind words about my agency! Thanks so much for the opportunity to be your State Farm agent. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Silas Lewis
October 23, 2025
5
out of
5
rating by Silas Lewis
"Great over all experience reasonably priced and locally ran so you can go and talk to someone quicker and easier"
We responded:
"Thanks so much for your generous 5 star review, Silas. We aim to offer Good, Old Fashioned Customer Service to every customer, every day. Thank you for your business! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Lesley Y Carroll
October 16, 2025
5
out of
5
rating by Lesley Y Carroll
"Katie at State Farm was very understanding and helpful when updating my information on my policy. She was very courteous when I explained why I prefer transferring information face-to-face rather than over the internet. She received my policy information accurately and speedily with a friendly smile. A client couldn't ask for more. I'm totally grateful."
We responded:
"Thank you, Lesley, for these very kind words about my team member Katie. We all appreciate your business here at Duane Hartness State Farm. Thank you for choosing us! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Nicole Parson
October 16, 2025
5
out of
5
rating by Nicole Parson
"Great people that always “give it to me straight”."
We responded:
"Thank you, Nicole for your 5 star review. Your business is our business. Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tammy Kolashinski
October 3, 2025
5
out of
5
rating by Tammy Kolashinski
"State Farm - Demorest, GA is a super group of people to deal with when it comes to your insurance needs. They have always had our back when it comes to claims or anything that we may have questions about. Fast resolution on any issue or claim we have had. We have been a State Farm client for 30 plus years. Home, auto, life and personal coverage."
We responded:
"Thanks for your fabulous 5-star review, Tammy! You and Pat are some of my oldest clients and I've always enjoyed so much the opportunity to work with and serve you. Please know that having your back is our primary focus. We consider it job 1. And when you have a claim, that's where the rubber meets the road in my business. We put that ahead of all else. And that's as it should be in my humble opinion. Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tracy Moretz
October 2, 2025
5
out of
5
rating by Tracy Moretz
"I can’t say enough wonderful things about the Duane Hartness State Farm office in Demorest. I had an agent I was disenchanted with and was very worried about switching. I have never been so thankful that I did!!! Cindy is absolutely fantastic. We have had everything from a no fault accident, purchase of a new home and review of existing coverages that needed to be tweaked. If you are in the market for a new agent, run to them!!!!"
We responded:
"Thank you so much for your kind words, Tracy! As one of my newest clients, I'm so happy to hear that our focus on Good, Old Fashioned Customer Service is still relevant for you and your family! I enjoyed meeting you guys and hope to be your agent for many years to come! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Anna Mathis
October 2, 2025
5
out of
5
rating by Anna Mathis
"I’ve had a great experience with State Farm Insurance. Most recently, when my vehicle was damaged, their team was responsive, professional, and guided me through the claims process smoothly. I feel confident knowing I’m in good hands with them."
We responded:
"Thank you, Anna! We love taking care of you and your family. Your words mean the world to me both personally and professionally. I hope you have a great day! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"