State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matt McDaniel
August 27, 2026
5
out of
5
rating by Matt McDaniel
"Duane and his team are great. Caleb has helped me out a bunch of times and always gets back to me fast. Good people to work with."
We responded:
"Good morning McD,
We love taking care of you and your family!
Thanks so much for your review of my agency and Caleb.
Good, old fashioned customer service is our goal for every client and every interaction.
Your review lets me know that we are on the right track and I am very grateful!
Thanks so much for your business and thank you for your review!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
James Taylor
August 27, 2026
5
out of
5
rating by James Taylor
"Caleb handled my question quickly and followed up with an email to confirm that he completed my request."
We responded:
"Thanks so much for your thoughtful review, James. I love working with Caleb and I love being your State Farm agent.
Thanks for choosing us!
Best,
Duane Hartness, agent
State Farm Insurance Companies
706.776.2246"
Gregory Ness
August 26, 2026
5
out of
5
rating by Gregory Ness
"Very friendly and helpful service. They will work with you and reliable. Katie had to make a special request to have a check reinstated in my name in order for me to deposit it"
We responded:
"Thanks for this great 5 star review Gregory.
I appreciate your very kind words.
Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Teddy Day
August 24, 2026
5
out of
5
rating by Teddy Day
"Katie Johnson was very sweet as well as helpful. Her customer service was amazing, she answered all of my questions. I'm very grateful to be with their services."
We responded:
"Thank you very much for your generous review, Teddy!
I'm so proud of Katie. She is one of my newest agents and is doing a terrific job but seeing your words just means so much more.
I appreciate the opportunity to be your State Farm agent and hope you can send your friends and family our way. We are always looking to grow with great new customers like you!
We strive to offer Good, Old Fashioned Customer Service to every customer, every day.
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Dana Coleman
August 1, 2026
5
out of
5
rating by Dana Coleman
"Mine was a phone call, the agent I received was extremely polite, knowledgeable, and quick. Took care of my question, what else could I ask for?"
We responded:
"Thank you Dana. I love being your State Farm agent!
Duane"
Ami Mejia
July 14, 2026
5
out of
5
rating by Ami Mejia
"The staff are excellent. They respond quickly to customers calls and emails and have great customer service. I highly recommend Duane Hartness State Farm!"
We responded:
"Oh how I loved reading your review, Ami.
Good, old fashioned customer service is our goal for every client and every interaction.
Your review lets me know that we are on the right track and I am very grateful!
Thanks so much for your business and thank you for your review!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Nathan Adams
July 13, 2026
5
out of
5
rating by Nathan Adams
"Caleb with Hartness Insurance saved us a lot of money on our car insurance and is always very quick to respond if we have questions."
We responded:
"Thanks, Nathan, for your great 5-star review.
Customer satisfaction is our top priority. I'm delighted that Caleb was able to hit the mark.
Thanks so much for your business.
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Rick Kenney
July 9, 2026
5
out of
5
rating by Rick Kenney
"We went to the Hartness office because we were unhappy with our previous State Farm representative. Our agent, Katie Johnson was responsive thoughtful and quick to respond."
We responded:
"Thanks so much for your kind review, Rick. It's our great pleasure serving you and your family.
I love seeing Katie's name in your review. She is one of my newer agents and is doing a great job! I'm very proud of her!
Please reach out any time we can be of service. We've got your back!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Kenzie Moody
July 9, 2026
5
out of
5
rating by Kenzie Moody
"Caleb with the Hartness Insurance Agency has been super helpful and knowledgeable in our transition to State Farm. He was able to find several discounts for us and we were able to save money by switching to State Farm. Would 10/10 recommend!"
We responded:
"Thanks so much for this 5-STAR review Kenzie. We love saving people money and making them part of the State Farm family. Welcome.
I also loved reading your very generous words about Caleb. I'm very proud of him and thankful to have you as the newest addition to our State Farm family!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Lori Lanford
June 25, 2026
5
out of
5
rating by Lori Lanford
"No matter where I go and what happens. I know that Duane Hartness‘s office is there for me to help me life changes in a minute and they’re always there. They’ve helped me take the pieces when things are gone wrong and they’ve helped me celebrate when things have gone well."
We responded:
"Good morning, Lori,
What a nice thing to say!
Thank you so much for your kind 5 star review. Your business means the world to us and your review just made my day.
Our goal is Good, Old Fashioned Customer Service for every customer, every time. I'm delighted that you noticed!
Have a great day!
Thanks so much for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Natalie Leagan
June 24, 2026
5
out of
5
rating by Natalie Leagan
"Katie Johnson was wonderful, patient with questions, providing answers to questions and making suggestions that will be very helpful to me. Whenever I’ve called the person answering has always been exceptional.
I’ve been with State Farm since the beginning with my first car, now with Duane Hartness for nearly 20 years. He’s always been very helpful and helped me during an especially difficult time in my life……as my agent but also as a genuine and caring person and I’m forever grateful."
We responded:
"Good morning, Natalie,
Your very kind review brings back so many memories over the years. I'm so thankful for these opportunities to walk with you guys through the ups and downs.
It's always been my pleasure being your agent and more importantly, your friend.
Please know what a blessing you are to us. Thank you for your business!
Duane"
Kathryn Kellner
June 15, 2026
5
out of
5
rating by Kathryn Kellner
"I’ve needed help several times recently.
Katie and all the agents at the Duane Hartness agency have consistently given great service.
I really appreciate all the help I’ve received."
We responded:
"Thanks so much for your generous 5-star review Kathryn!
I loved reading your words about Katie - one of my newest agents and all the others as well.
We love taking care of you and all of your insurance needs here at Duane Hartness State Farm!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Dakotah Brodie
June 3, 2026
5
out of
5
rating by Dakotah Brodie
"The Agent Katie Johnson who I spoke with listened to all of my concerns and answered all of my questions extremely professionally."
We responded:
"Thanks so much for dropping this 5-star review Brodie!
I appreciate your kind words about Katie. I'm very proud of her. Please check in for all of your auto, home and life insurance needs. We've got your back!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Doris Negron
May 27, 2026
5
out of
5
rating by Doris Negron
"Been with them since 2006. Great customer service."
We responded:
"Wow. 2006. That's 20 years. Time flies!
Thank you for such kind words about my team. We love taking care of you. You are the reason we are here!
Thanks so much for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Verlene Jackson
May 23, 2026
5
out of
5
rating by Verlene Jackson
"I cannot thank LaVerne and everyone at State Farm for helping me deal with my accident. They helped with questions or concerns I had."
We responded:
"Thanks so much for your very kind 5-star review, Verlene.
It was my pleasure taking care of you and your family at this difficult time.
I'm so very glad it wasn't worse!
Thank you for your business and confidence in me and my team!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
706-776-2246"
laverne jackson
May 19, 2026
5
out of
5
rating by laverne jackson
"It is great to know that not only is Duane Hartness State Farm there as my employer, but that State Farm is always there to service my home and automobile needs. Great Service to all by all of their team."
We responded:
"Thanks so much for dropping us a 5-star review LaVerne! Your business matters, too!
I very much appreciate all the work you do for me and our most valuable clients!"
Mariah Bradley
May 15, 2026
5
out of
5
rating by Mariah Bradley
"Kind phone experience helped me with everything I needed quickly!"
We responded:
"Thanks so much for dropping this 5-star review Mariah.
We love taking care of you and your family!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Ethan Ceccarini
May 6, 2026
5
out of
5
rating by Ethan Ceccarini
"State Farm is great an is easy to work with. Lavern is fantastic an very helpful!"
We responded:
"Ethan, thanks so much for this 5-star review. I agree about LaVerne. She is a joy to work with!
Thanks so much for the opportunity to be your State Farm agent.
Please call us any time we can be of service. We offer auto, home, life and health insurance.
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Brittney Westmoreland
May 6, 2026
5
out of
5
rating by Brittney Westmoreland
"LaVerne always takes great care of us! We love using State Farm!"
We responded:
"Thank you Brittney! I sure appreciate your FIVE STAR review! We LOVE taking care of you!
Thank you for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Debbie Evans
May 5, 2026
5
out of
5
rating by Debbie Evans
"Ms.La Verne.,I appreciate Your help I received today.You went above and beyond to resolve an issue of transferring insurance. It's rare to find such high quality service.I'm very pleased with State Farm!"
We responded:
"Thanks so much for leaving your review, Debbie!
I love reading stories about our team and especially when they are providing good, old fashioned customer service (GOFCS) as LaVerne did in this case.
GOFCS is the standard we hope to achieve with every customer every day. I'm so glad you recognized it and LaVerne.
Thank you for your business. We appreciate the opportunity to take care of you and your family!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Debra Duncan
April 15, 2026
5
out of
5
rating by Debra Duncan
"Their staff is great. When I come in I'm greeted promptly with a happy smile and they are ready to help in every way they can."
We responded:
"Thank you for taking the time to leave us this fantastic 5-star review, Debra.
Also, thank you so much for trusting us with your family insurance program!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Donna Crews
March 27, 2026
5
out of
5
rating by Donna Crews
"Always polite and helpful."
We responded:
"Thank you for your very kind words, Donna.
We are here to serve. Our customers are the reason!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
CL Austin
March 27, 2026
5
out of
5
rating by CL Austin
"A very smooth transition from my old insurance to State Farm. Cindy was very informative and patient with me, as I needed to wait a little before completing the transition. The communication throughout was excellent!"
We responded:
"Thanks for your 5-star review, CL.
I love reading these words about Cindy - my longest tenured agent! Thank you for sharing them and thank YOU for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Kelsey Long
March 24, 2026
5
out of
5
rating by Kelsey Long
"Such a great location! The staff make every interaction easy and enjoyable. Very kind and professional; just what I needed from my insurance agency."
We responded:
"What a nice review, Kelsey! You made my day.
Thanks so much for these beautiful words. And thanks for the opportunity to look after your insurance needs.
We love taking care of you and your family!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Dan Smith
March 20, 2026
5
out of
5
rating by Dan Smith
"Duane Hartness and his team are very responsive, courteous and knowledgeable. He is a top notch insurance agent. I wouldn't take my business anywhere else."
We responded:
"Thanks so much for this amazing review Dan. We love serving you and your family. Thanks for trusting us to take care of your insurance needs!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"