State Farm® Insurance Agent Duane Hartness

"Duane Hartness is the best State Farm agent! When he heard about my hit and run accident, he called me personally to ask if I was alright. His office manager was very helpful in all stages of my ordeal. State Farm has been very quick in response to all of my medical bills, repair to my SUV, rental car, and any questions that I may have. I’m very satisfied with the help that I’ve received so far through this very unpleasant ordeal."

"Recently, my wife hit a deer. It's still in the shop being evaluated. Duane Hartness called to check that she was unhurt and to see that our claim was being handled to our satisfaction. Duane Hartness cares about his customers. He hires the best agents. I have nothing but good things to say about him and his staff. He recently hired a lady named Katie. I could tell right away that he has made another excellent hiring decision. She also called to check up on us after our mishap. You cannot go wrong with State Farm as your auto carrier. I've been with State Farm about 21 years now, and Duane Hartness has been my agent for almost as long. Thanks to Duane, Katie, Laverne and all the nice people at the office there. Allen and Valerie Reynolds"

"Cynthia was so kind and quick with helping me make changes to our policy!"

"I had issues with my previous agent and was able to switch to Duane. Immediately LaVerne was able to fix my issues that I've been trying to get fixed for three months with my prior agent. The entire staff is so nice and welcoming. Best decision I could have made. Should have done it two years ago. Highly recommend with an A+"

"fantastic. helped me with all the problems i had in a timely matter."

"Duane Hartness office demonstrates the best reason to use a local agent with a reputable company! I've had homeowners and vehicle claims and the staff at this office are always available and happy to help in any way they can to get my claims moved forward. The personalized assistance is priceless. Grateful for everyone in your office!"

"Exceptional experience my family has come to expect from our forty five+ relationship with State Farm. Over the years, not only have they insured homes, farms and vehicles, but now, as we become older, Duane patiently helped with selecting a Humana Medicare that fits perfectly into my needs. In fact, it's better than any employer's plan. His team treats you like family. Almost like a virtual "sit down for a spell and have a cup of coffee!" Thank y'all!"

"Wonderful folks! We have had State Farm since the 80'ities, living near Emory Hospital in Decatur. We carried it to the mountains of NE Tennessee and back to Lake Hartwell. Duane helped patiently with helping to select Humana Medicare - which has proven to be one of the best I have had (even though employers). They treat you like family. And we appreciate that! Thank y'all!"

"Moved back to Georgia from the mountains of NE Tennessee. Have had State Farm since we lived in the Emory Hospital back area in the early 1980's. Duane and his team are prompt and empathetic. We are elderly. They have helped me with Humana Medicare package. Thank y'all for an exceptional experience."

"Cythia is Awesome. She is Helpful. Knowledgeable, Friendly, extremely Courteous, alway willing to help, and Patenient. Just a pleasure doing business with Ms. Fortenberry my State Farm Agent. Need I say more. 5++++ stars 🌟"

"Levern rocks! She knows her stuff and is patient and attentive. I have enjoyed continuing doing my insurance business with this State Farm office because they make it so easy and are a personable folks"

"Laverne is always knowledgeable and personable whenever we have a insurance question or a needed change!"

"We love this StateFarm Office Jeff Shirley has always been there for our needs!"

"Cindy has been my go to agent, who has been very helpful and professional each time I’ve called or had the opportunity to visit the office, but was busy with another customer. Mike took care of me with the same professional manner, as Cindy. This office has agents who treat you with respect, always seem to have a smile on their face and into today’s time that is a rare quality!"

"Exceptional, personal service!"

"I am very pleased with the service that I received from Mike today with changing vehicles on my policy"

"It is always a pleasure working with LaVerne. She is very professional.."

"I have had 3 conversations with Mike concerning our car insurance in the past few months. The first conversation, after receipt of our bill for renewal I had questions as to why the large increase in premium, Mike went over some options for us and found that we were getting Excellent coverage. Unfortunately, we didn't locate any savings. (I also went insurance shopping and found that we have a good value with our SF insurance policies.) 2nd conversation was after buying a new vehicle, he helped us update the new vehicle and helped to ensure we would be keeping the same coverages. 3rd conversation was due to changing our new vehicle to an AWD, we changed the VIN and date of purchase. Each conversation was professional and informative. It has been a pleasure to deal with Mike as he is personable and asks the right questions to get my concerns answered. Thanks for your Help Mike."

"Mike helped us very expeditiously and very kindly!"

"We needed detailed assistance, and honestly, in this day and time when true customer care is quite rare, I was a little concerned that I would find the assistance we needed. I should have known better! Duane Hartness and his team have been there for us in the past. I cannot express strongly enough the patience, the diligence, the kindness that met us with our questions. I felt like a family member was taking care of us! Mike, one of the State Farm team, was truly looking out for our best interest as he guided us, answered all of our questions, explained details to us, and promptly secured the help we needed. A weight lifted off our shoulders! Thank You, Duane Hartness and all of the people there; you truly care about those of us entrusting ourselves into your professional care! You excel, and our family is grateful!"

"When we needed to file a claim for our vehicle, Mike Smith was the epitome of professionalism when assisting us. Mike provided clear information, no question was too naive to be answered in full, and walked us through the entire process providing much-needed peace of mind and guidance. We have been customers of Hartness Insurance for almost two decades and this level of service shows why we are very happy to continue to be customers, in fact partners, with them as we navigate life's ups & downs. Mike really went out of his way to help us with all of the procedural ends of things and we are extremely appreciative of his assistance, and of the whole Hartness team for helping us achieve a successful outcome."

"He was quick with the service, and down to the point. They really helped me out to add a vehicle added quick and easy. Thank you so much Mike Smith"

"Professional, Fast"

"Professional, efficient, and extremely helpful"

"Mike Smith was excellent in the help he gave me. The call was informative and fun."