State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Doris Negron
May 27, 2026
5
out of
5
rating by Doris Negron
"Been with them since 2006. Great customer service."
We responded:
"We love seeing reviews like this, Doris! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Verlene Jackson
May 23, 2026
5
out of
5
rating by Verlene Jackson
"I cannot thank LaVerne and everyone at State Farm for helping me deal with my accident. They helped with questions or concerns I had."
We responded:
"Thanks so much for your very kind 5-star review, Verlene. It was my pleasure taking care of you and your family at this difficult time. I'm so very glad it wasn't worse! Thank you for your business and confidence in me and my team! Regards, Duane Hartness, agent State Farm Insurance Companies 706-776-2246"
laverne jackson
May 19, 2026
5
out of
5
rating by laverne jackson
"It is great to know that not only is Duane Hartness State Farm there as my employer, but that State Farm is always there to service my home and automobile needs. Great Service to all by all of their team."
We responded:
"Thanks so much for dropping us a 5-star review LaVerne! Your business matters, too! I very much appreciate all the work you do for me and our most valuable clients!"
Mariah Bradley
May 15, 2026
5
out of
5
rating by Mariah Bradley
"Kind phone experience helped me with everything I needed quickly!"
We responded:
"Thanks so much for dropping this 5-star review Mariah. We love taking care of you and your family! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Ethan Ceccarini
May 6, 2026
5
out of
5
rating by Ethan Ceccarini
"State Farm is great an is easy to work with. Lavern is fantastic an very helpful!"
We responded:
"Ethan, thanks so much for this 5-star review. I agree about LaVerne. She is a joy to work with! Thanks so much for the opportunity to be your State Farm agent. Please call us any time we can be of service. We offer auto, home, life and health insurance. Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Brittney Westmoreland
May 6, 2026
5
out of
5
rating by Brittney Westmoreland
"LaVerne always takes great care of us! We love using State Farm!"
We responded:
"Thank you Brittney! I sure appreciate your FIVE STAR review! We LOVE taking care of you! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Debbie Evans
May 5, 2026
5
out of
5
rating by Debbie Evans
"Ms.La Verne.,I appreciate Your help I received today.You went above and beyond to resolve an issue of transferring insurance. It's rare to find such high quality service.I'm very pleased with State Farm!"
We responded:
"Thanks so much for leaving your review, Debbie! I love reading stories about our team and especially when they are providing good, old fashioned customer service (GOFCS) as LaVerne did in this case. GOFCS is the standard we hope to achieve with every customer every day. I'm so glad you recognized it and LaVerne. Thank you for your business. We appreciate the opportunity to take care of you and your family! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Debra Duncan
April 15, 2026
5
out of
5
rating by Debra Duncan
"Their staff is great. When I come in I'm greeted promptly with a happy smile and they are ready to help in every way they can."
We responded:
"Thank you for taking the time to leave us this fantastic 5-star review, Debra. Also, thank you so much for trusting us with your family insurance program! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Donna Crews
March 27, 2026
5
out of
5
rating by Donna Crews
"Always polite and helpful."
We responded:
"Thank you for your very kind words, Donna. We are here to serve. Our customers are the reason! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
CL Austin
March 27, 2026
5
out of
5
rating by CL Austin
"A very smooth transition from my old insurance to State Farm. Cindy was very informative and patient with me, as I needed to wait a little before completing the transition. The communication throughout was excellent!"
We responded:
"Thanks for your 5-star review, CL. I love reading these words about Cindy - my longest tenured agent! Thank you for sharing them and thank YOU for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Kelsey Long
March 24, 2026
5
out of
5
rating by Kelsey Long
"Such a great location! The staff make every interaction easy and enjoyable. Very kind and professional; just what I needed from my insurance agency."
We responded:
"What a nice review, Kelsey! You made my day. Thanks so much for these beautiful words. And thanks for the opportunity to look after your insurance needs. We love taking care of you and your family! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Dan Smith
March 20, 2026
5
out of
5
rating by Dan Smith
"Duane Hartness and his team are very responsive, courteous and knowledgeable. He is a top notch insurance agent. I wouldn't take my business anywhere else."
We responded:
"Thanks so much for this amazing review Dan. We love serving you and your family. Thanks for trusting us to take care of your insurance needs! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Jerry Holbrooks
March 16, 2026
5
out of
5
rating by Jerry Holbrooks
"Very polite and nice in helping print out documents."
We responded:
"Thank you, Jerry, for leaving us this 5-STAR review. My team and I make it our goal to provide top notch customer service. I appreciate your review AND more importantly your many years of business. Thank you for giving us the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Jennifer Griffin
March 12, 2026
5
out of
5
rating by Jennifer Griffin
"Katie is always very attentive and helpful. State Farm handled our recent claim efficiently. From start to finish, our claim was handled professionally. We are very pleased with their service!"
We responded:
"Thank you for leaving us this 5-STAR review. I loved reading your comments about Katie. My team and I prioritize customer service because we still value customer service. I'm thankful for your review AND thankful for your business. Thank you for giving us the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Mavis Dunahoo
February 28, 2026
5
out of
5
rating by Mavis Dunahoo
"They have always been polite, friendly & ready to help, we have always been treated as we matter & that they care that we get our problems are resolved"
We responded:
"Thank you, Mavis for leaving us this 5 STAR review. My team and I prioritize customer service because we still value customer service in our personal dealings. I'm thankful for your review AND thankful for your business. Thank you for giving us the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Tom Abernathy
February 24, 2026
5
out of
5
rating by Tom Abernathy
"Great to work with . Fast response to update information. Could not recommend more"
We responded:
"Thanks so much for these words, Tom! I appreciate your business and I appreciate your review! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Lesley Carroll
February 20, 2026
5
out of
5
rating by Lesley Carroll
"Katie was professional, friendly, and attentive to my inquries. She expeditiously submitted the new information to update my policy while I waited. She is definitely an asset to State Farm. I definitely appreciated her assistance. Thank you, Katie."
We responded:
"Thank you, Lesley for these very kind words about my Katie. I couldn't agree more but still love hearing the words! Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Bella Reese
February 13, 2026
5
out of
5
rating by Bella Reese
"Very accommodating, friendly and efficient."
We responded:
"Thanks so much for this 5-STAR review, Bella! And thank you for the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Doug VonEmig
February 5, 2026
5
out of
5
rating by Doug VonEmig
"Duane is one of the best insurance agents that I know. He is courteous, experienced, and very efficient at getting back to you and getting the paperwork and everything else done that you need. Over many years he has been a great friend. I would recommend him to anyone. He is a godly man and would never do anything wrong to his customers. God bless you, Duane, and thank you for all your kindness and service."
We responded:
"Wow! Thanks so much for your very kind words, Doug! I'm very fortunate to have been your agent for all these many years. It's a real pleasure to serve you and your family. Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Larry Hulsey
February 2, 2026
5
out of
5
rating by Larry Hulsey
"Great customer service and I highly recommend to anyone. Lavern and Duane were very helpful, honest and trustworthy."
We responded:
"Thank you, Larry, for this 5-star review. I enjoyed meeting you! I loved reading and appreciate your words about my agency and particularly LaVerne. Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Dominic Renner
January 29, 2026
5
out of
5
rating by Dominic Renner
"I must say, it is always a pleasure to call up Duane Hartness State Farm. They always provide top notch service and customer care. During my last call, Katie helped me navigate through some insurance documentation inquiries. She was very knowledgeable, and patiently and kindly answered all of my questions. She then promptly sent out the documents I needed. It’s a great team they have over there. Thank you all for the help through the years."
We responded:
"Thank you, Dominic, for this 5-star review. I very much appreciate your kind words about my office and team member Katie. Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Therena Sanford
January 26, 2026
5
out of
5
rating by Therena Sanford
"Great service! Very helpful staff. We have used them for years and never feel just like a number there"
We responded:
"Thank you, Therena, for this 5-star review. We love taking care of you and your family. It's our great pleasure to serve you. Thank you for your business and thanks again for this beautiful review! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Stephens Brown
January 22, 2026
5
out of
5
rating by Stephens Brown
"To be completely honest, I would take insurance and rewire the entire industry. However, LaVerne was a pleasure to speak with, Down to Earth, Transparent, And we both shared some laughs! Two thumbs up for her and this crew!!"
We responded:
"Thank you, Stephens, for this 5-star review and your comments about LaVerne. She's a great teammate and a great agent! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Rachel Reed
January 18, 2026
5
out of
5
rating by Rachel Reed
"Katie was helpful and made the process of getting our car repaired painless and easy. Thanks!"
We responded:
"Thank you, Rachel, for this 5-star review and your kind words about Katie! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Leslie Rodriguez
January 13, 2026
4
out of
5
rating by Leslie Rodriguez
"Katie was such great help when asking about my mom and dads insurance policy. She was very thorough, sweet and when I had questions she would take her time explaining."
We responded:
"Thank you for your review, Leslie! I love hearing such nice things about Katie. She's a great teammate as well! Please call, text or email any time we can be of service or pop in if you prefer. We are here for you, your friends and your family! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"