Reviews
State Farm® Agent Duane Hartness
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Leave us a review
Get a quote today
What our customers say about us...
Marilyn Bunton
October 6, 2026
"Great people, helfull, kind know what there doing"
We responded:
"Thank you for your kind words. We are very fortunate to have great clients like you!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Shannon Woolsey
October 5, 2026
"Everyone at this office is always so quick to assist with questions, updates, and are extremely knowledgeable. We have been State Farm clients for over a decade and wouldn't trust anyone else with our coverage."
We responded:
"Thanks so much, Shannon! I enjoyed reading your 5-STAR review.
We count ourselves lucky to have great clients like you.
Thanks so much for your business!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
D B
October 5, 2026
"Duane and his staff are the only people I have ever done business with! I trust them to always help in every way...Best in the biz!"
We responded:
"Thanks so much for these very kind words.
Our goal for every client, every time is Good, Old Fashioned Customer Service.
I'm glad you see it and I'm thankful for your business!
You are the reason we do it. I'm eternally grateful.
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Darlene McLamb-Hagwood
October 1, 2026
"Duane and his office personnel have always provided us with answers to our questions, and met all our insurance needs for years. I've been with State farm for 20-25 years or so and don't plan to change."
We responded:
"Thank you, Darlene for your 5 STAR review.
Your words have made my day. Thank you for the opportunity to be your State Farm agent!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Wallace Hinson
September 30, 2026
"Katie was very helpful today!"
We responded:
"Thanks so much for this generous review, Wally!
I love being your State Farm agent!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
toina Surls
September 30, 2026
"I want to shout out to Laverne at State Farm. You are incredibly awesome on how you have helped us. Laverne, you're so efficient in your work. You seem to enjoy helping others. Thank for everything"
We responded:
"Thanks so much for your 5-STAR review. I'm very fortunate and blessed to be able to work with LaVerne.
Thanks so much for your business!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Jared Mohler
September 24, 2026
"Can always count on Duane and his staff to give you that old time hospitality! If you get insurance anywhere else it's your own fault"
We responded:
"You made my day my friend.
Thank you so much for these very kind words. They mean the world to me.
Thanks so much for your business!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Melissa Reese
September 18, 2026
"Wonderful customer service!"
We responded:
"Thank you, Melissa.
Customer service is our product and we take it very seriously.
Thanks so much for your business!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Shesh Hailey
September 18, 2026
"Lavern is super easy to work with, very knowledgeable and personable. She replied to my request for a quote quickly and took care of details I had not thought of, making my decision to use State Farm a good one!"
We responded:
"Thanks so much for your 5-STAR review.
LaVerne is a country girl and long-time team member with a giant heart for service.
I'm so glad she was able to love on you today with some good, old fashioned customer service.
Thanks so much for your business. You are important to us!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
tom noffsinger
September 17, 2026
"A great place to get a better rate on car/home rate. So glad my son directed me to State Farm. Very friendly and helpful ever AFTER I gave them a check!"
We responded:
"Thank you, Tom.
I sure appreciate your FIVE STAR review.
Your words are so important and let me know that we are on the right tract with our goal of offering good, old fashioned customer service.
I hope you will send your friends and family our way and I also hope you have a terrific weekend!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Alan Ray
September 11, 2026
"We've been with State Farm for about 25 years, always found them to be helpful and caring. Most recently, My truck was totaled, my claims adjuster immediately started my compensation and I'm very pleased with the settlement."
We responded:
"Thank you, Alan, for this 5-STAR review of my agency. It means a lot to me and my team - just like your business means a lot to us.
Whether you have a claim, a question, or need policy service we are always here for you.
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Tracy Thompson
September 6, 2026
"I called in with questions about my policies and spoke with Katie. She was very helpful and patient. Katie was able to explain and resolve my questions. I was very impressed with how she handled my situation."
We responded:
"Thank you Tracy.
I appreciate your FIVE STAR review more than you can know. Likewise, I also appreciate your business!
Thank you for several decades of opportunity taking care of your family. I hope for many more.
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Ivy Rutzky
September 5, 2026
"I've been with this agency for over 16 years. I picked Duane Hartness because two people who didn't know each other recommended him. Always a pleasure to go there, or talk with staff on the phone. Everyone is knowledgable, helpful and friendly. Duane Hartness and staff are the best!"
We responded:
"Thanks so much for your 5 STAR review, Ivy!
It's been our great pleasure to serve you for every moment of these 17 years.
Your words are always meaningful whether in person or in one of your newspaper articles.
Thank you for every opportunity to read them!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Matt McDaniel
August 27, 2026
"Duane and his team are great. Caleb has helped me out a bunch of times and always gets back to me fast. Good people to work with."
We responded:
"Good morning McD,
We love taking care of you and your family!
Thanks so much for your review of my agency and Caleb.
Good, old fashioned customer service is our goal for every client and every interaction.
Your review lets me know that we are on the right track and I am very grateful!
Thanks so much for your business and thank you for your review!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
James Taylor
August 27, 2026
"Caleb handled my question quickly and followed up with an email to confirm that he completed my request."
We responded:
"Thanks so much for your thoughtful review, James. I love working with Caleb and I love being your State Farm agent.
Thanks for choosing us!
Best,
Duane Hartness, agent
State Farm Insurance Companies
706.776.2246"
Gregory Ness
August 26, 2026
"Very friendly and helpful service. They will work with you and reliable. Katie had to make a special request to have a check reinstated in my name in order for me to deposit it"
We responded:
"Thanks for this great 5 star review Gregory.
I appreciate your very kind words.
Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Teddy Day
August 24, 2026
"Katie Johnson was very sweet as well as helpful. Her customer service was amazing, she answered all of my questions. I'm very grateful to be with their services."
We responded:
"Thank you very much for your generous review, Teddy!
I'm so proud of Katie. She is one of my newest agents and is doing a terrific job but seeing your words just means so much more.
I appreciate the opportunity to be your State Farm agent and hope you can send your friends and family our way. We are always looking to grow with great new customers like you!
We strive to offer Good, Old Fashioned Customer Service to every customer, every day.
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Dana Coleman
August 1, 2026
"Mine was a phone call, the agent I received was extremely polite, knowledgeable, and quick. Took care of my question, what else could I ask for?"
We responded:
"Thank you Dana. I love being your State Farm agent!
Duane"
Ami Mejia
July 14, 2026
"The staff are excellent. They respond quickly to customers calls and emails and have great customer service. I highly recommend Duane Hartness State Farm!"
We responded:
"Oh how I loved reading your review, Ami.
Good, old fashioned customer service is our goal for every client and every interaction.
Your review lets me know that we are on the right track and I am very grateful!
Thanks so much for your business and thank you for your review!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Nathan Adams
July 13, 2026
"Caleb with Hartness Insurance saved us a lot of money on our car insurance and is always very quick to respond if we have questions."
We responded:
"Thanks, Nathan, for your great 5-star review.
Customer satisfaction is our top priority. I'm delighted that Caleb was able to hit the mark.
Thanks so much for your business.
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Rick Kenney
July 9, 2026
"We went to the Hartness office because we were unhappy with our previous State Farm representative. Our agent, Katie Johnson was responsive thoughtful and quick to respond."
We responded:
"Thanks so much for your kind review, Rick. It's our great pleasure serving you and your family.
I love seeing Katie's name in your review. She is one of my newer agents and is doing a great job! I'm very proud of her!
Please reach out any time we can be of service. We've got your back!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Kenzie Moody
July 9, 2026
"Caleb with the Hartness Insurance Agency has been super helpful and knowledgeable in our transition to State Farm. He was able to find several discounts for us and we were able to save money by switching to State Farm. Would 10/10 recommend!"
We responded:
"Thanks so much for this 5-STAR review Kenzie. We love saving people money and making them part of the State Farm family. Welcome.
I also loved reading your very generous words about Caleb. I'm very proud of him and thankful to have you as the newest addition to our State Farm family!
Best Regards,
Duane Hartness, agent
State Farm Insurance Cos.
Offering Good, Old Fashioned Customer Service
706.776.2246"
Lori Lanford
June 25, 2026
"No matter where I go and what happens. I know that Duane Hartness‘s office is there for me to help me life changes in a minute and they’re always there. They’ve helped me take the pieces when things are gone wrong and they’ve helped me celebrate when things have gone well."
We responded:
"Good morning, Lori,
What a nice thing to say!
Thank you so much for your kind 5 star review. Your business means the world to us and your review just made my day.
Our goal is Good, Old Fashioned Customer Service for every customer, every time. I'm delighted that you noticed!
Have a great day!
Thanks so much for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Natalie Leagan
June 24, 2026
"Katie Johnson was wonderful, patient with questions, providing answers to questions and making suggestions that will be very helpful to me. Whenever I’ve called the person answering has always been exceptional.
I’ve been with State Farm since the beginning with my first car, now with Duane Hartness for nearly 20 years. He’s always been very helpful and helped me during an especially difficult time in my life……as my agent but also as a genuine and caring person and I’m forever grateful."
We responded:
"Good morning, Natalie,
Your very kind review brings back so many memories over the years. I'm so thankful for these opportunities to walk with you guys through the ups and downs.
It's always been my pleasure being your agent and more importantly, your friend.
Please know what a blessing you are to us. Thank you for your business!
Duane"
Kathryn Kellner
June 15, 2026
"I’ve needed help several times recently.
Katie and all the agents at the Duane Hartness agency have consistently given great service.
I really appreciate all the help I’ve received."
We responded:
"Thanks so much for your generous 5-star review Kathryn!
I loved reading your words about Katie - one of my newest agents and all the others as well.
We love taking care of you and all of your insurance needs here at Duane Hartness State Farm!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"