State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Celena Brown
February 28, 2025
5
out of
5
rating by Celena Brown
"Duane Hartness office demonstrates the best reason to use a local agent with a reputable company! I've had homeowners and vehicle claims and the staff at this office are always available and happy to help in any way they can to get my claims moved forward. The personalized assistance is priceless. Grateful for everyone in your office!"
We responded:
"Thank you, Celena, for this wonderful 5-star review. It's great serving you and your family and I consider it a privilege to be your State Farm agent! Please reach out to me and my great staff any time we can be of service!!! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
L Wayne Nail
February 22, 2025
5
out of
5
rating by L Wayne Nail
"Exceptional experience my family has come to expect from our forty five+ relationship with State Farm. Over the years, not only have they insured homes, farms and vehicles, but now, as we become older, Duane patiently helped with selecting a Humana Medicare that fits perfectly into my needs. In fact, it's better than any employer's plan. His team treats you like family. Almost like a virtual "sit down for a spell and have a cup of coffee!" Thank y'all!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks kindly! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Lisa Nail
February 22, 2025
5
out of
5
rating by Lisa Nail
"Wonderful folks! We have had State Farm since the 80'ities, living near Emory Hospital in Decatur. We carried it to the mountains of NE Tennessee and back to Lake Hartwell. Duane helped patiently with helping to select Humana Medicare - which has proven to be one of the best I have had (even though employers). They treat you like family. And we appreciate that! Thank y'all!"
We responded:
"I'm so thankful for your feedback! It’s our pleasure to assist you with all your insurance needs. If there is anything else we can do to help, please let us know! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Lisa Larry
February 21, 2025
5
out of
5
rating by Lisa Larry
"Moved back to Georgia from the mountains of NE Tennessee. Have had State Farm since we lived in the Emory Hospital back area in the early 1980's. Duane and his team are prompt and empathetic. We are elderly. They have helped me with Humana Medicare package. Thank y'all for an exceptional experience."
We responded:
"We’re so thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thanks so much for your business! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Bradley Brown
February 12, 2025
5
out of
5
rating by Bradley Brown
"Cythia is Awesome. She is Helpful. Knowledgeable, Friendly, extremely Courteous, alway willing to help, and Patenient. Just a pleasure doing business with Ms. Fortenberry my State Farm Agent. Need I say more. 5++++ stars 🌟"
We responded:
"Hi Bradley, Thank you for your very kind review and thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Christay Davies
February 4, 2025
5
out of
5
rating by Christay Davies
"Levern rocks! She knows her stuff and is patient and attentive. I have enjoyed continuing doing my insurance business with this State Farm office because they make it so easy and are a personable folks"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Phil Franklin
January 24, 2025
5
out of
5
rating by Phil Franklin
"Laverne is always knowledgeable and personable whenever we have a insurance question or a needed change!"
We responded:
"Phil, Thanks you for your 5 star review. I'm so proud to read your kind words about LaVerne. She does a great job for me and I'm so happy to read your kind words about her as well! Our goal is to offer Good, Old Fashioned Customer Service! I hope you see it every time you interact with me or my team! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Kathy Crane
January 16, 2025
5
out of
5
rating by Kathy Crane
"We love this StateFarm Office Jeff Shirley has always been there for our needs!"
We responded:
"Thanks so much for your 5 star review. We love serving you and all of your insurance needs! Our aim is to offer that Good, Old Fashioned Customer Service! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Linda McGugan
January 16, 2025
5
out of
5
rating by Linda McGugan
"Cindy has been my go to agent, who has been very helpful and professional each time I’ve called or had the opportunity to visit the office, but was busy with another customer. Mike took care of me with the same professional manner, as Cindy. This office has agents who treat you with respect, always seem to have a smile on their face and into today’s time that is a rare quality!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We strive to offer "Good, Old Fashioned Customer Service" every day. If you ever have any questions or need assistance, we’re here to help. Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Misty Erwin
January 8, 2025
5
out of
5
rating by Misty Erwin
"Exceptional, personal service!"
We responded:
"Thanks so much for your 5 STAR review, Misty. It's our great pleasure taking care of your insurance needs. Happy New Year! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Joyce
January 3, 2025
5
out of
5
rating by Joyce
"I am very pleased with the service that I received from Mike today with changing vehicles on my policy"
We responded:
"Thank you, Joyce, for this 5 star review. It's our honor to serve you and your insurance needs! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
John Rougeou
December 30, 2024
5
out of
5
rating by John Rougeou
"It is always a pleasure working with LaVerne. She is very professional.."
We responded:
"Thanks so much for your kind words about LaVerne! She's one of my superstars and so are you! I appreciate the opportunity to be your State Farm agent and hope 2025 is your best year yet! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Mary Gleason
December 20, 2024
5
out of
5
rating by Mary Gleason
"I have had 3 conversations with Mike concerning our car insurance in the past few months. The first conversation, after receipt of our bill for renewal I had questions as to why the large increase in premium, Mike went over some options for us and found that we were getting Excellent coverage. Unfortunately, we didn't locate any savings. (I also went insurance shopping and found that we have a good value with our SF insurance policies.) 2nd conversation was after buying a new vehicle, he helped us update the new vehicle and helped to ensure we would be keeping the same coverages. 3rd conversation was due to changing our new vehicle to an AWD, we changed the VIN and date of purchase. Each conversation was professional and informative. It has been a pleasure to deal with Mike as he is personable and asks the right questions to get my concerns answered. Thanks for your Help Mike."
We responded:
"Thanks so much for these words, Mary. Mike is our newest team member and I couldn't be more proud reading these words. Thank you for the opportunity to be your State Farm agent and thanks for recognizing Mike in this way! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706-776-2246"
LexPlayes
December 17, 2024
5
out of
5
rating by LexPlayes
"Mike helped us very expeditiously and very kindly!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jill Hayes
December 16, 2024
5
out of
5
rating by Jill Hayes
"We needed detailed assistance, and honestly, in this day and time when true customer care is quite rare, I was a little concerned that I would find the assistance we needed. I should have known better! Duane Hartness and his team have been there for us in the past. I cannot express strongly enough the patience, the diligence, the kindness that met us with our questions. I felt like a family member was taking care of us! Mike, one of the State Farm team, was truly looking out for our best interest as he guided us, answered all of our questions, explained details to us, and promptly secured the help we needed. A weight lifted off our shoulders! Thank You, Duane Hartness and all of the people there; you truly care about those of us entrusting ourselves into your professional care! You excel, and our family is grateful!"
We responded:
"Jill you have made my day. What a nice thing to say. Words can't express my sincere and humble appreciation. I LOVE being your agent!"
Philip Shore
November 24, 2024
5
out of
5
rating by Philip Shore
"When we needed to file a claim for our vehicle, Mike Smith was the epitome of professionalism when assisting us. Mike provided clear information, no question was too naive to be answered in full, and walked us through the entire process providing much-needed peace of mind and guidance. We have been customers of Hartness Insurance for almost two decades and this level of service shows why we are very happy to continue to be customers, in fact partners, with them as we navigate life's ups & downs. Mike really went out of his way to help us with all of the procedural ends of things and we are extremely appreciative of his assistance, and of the whole Hartness team for helping us achieve a successful outcome."
We responded:
"I'm so thankful for these generous words and also the opportunity to be your State Farm agent. Being there through thick and thin is what we call Good, Old Fashioned Customer Service. It's our privilege to serve you and your family. Thank you doesn't feel sufficient but I'm forever grateful. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
THE BEAST30
November 22, 2024
5
out of
5
rating by THE BEAST30
"He was quick with the service, and down to the point. They really helped me out to add a vehicle added quick and easy. Thank you so much Mike Smith"
We responded:
"Thanks so much for allowing us the privilege of serving you and thank you for your generous comments about Mike. He's my newest team member and is eager to take exceptional care of our valuable clients and new clients alike. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Adrian Castillo
November 20, 2024
5
out of
5
rating by Adrian Castillo
"Professional, Fast"
We responded:
"I'm so glad you received great service from my agency. We appreciate your business, Adrian! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Selena White
November 14, 2024
5
out of
5
rating by Selena White
"Professional, efficient, and extremely helpful"
We responded:
"Thank you Selena! I love being your State Farm agent. Thank you for the privilege! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tim McKinley
November 6, 2024
5
out of
5
rating by Tim McKinley
"Mike Smith was excellent in the help he gave me. The call was informative and fun."
We responded:
"Hi Tim, I sure appreciate your great comments about Mike and his service to you. Thank you for the opportunity to serve you and your insurance needs. Please send your friends and neighbors our way and we promise to take excellent care of them as well! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Suzanne Evans
October 29, 2024
5
out of
5
rating by Suzanne Evans
"The agency was very prompt in assisting with my request. The very friendly staff kept me informed along the way."
We responded:
"Thank you Suzanne. Our motto is "offering that good, old fashioned customer service". I hope you got that service! Thank you for choosing us. Please call us any time we can help with all of your insurance needs! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Steve Miles
October 29, 2024
5
out of
5
rating by Steve Miles
"Amazing group! Always easy to work with, helpful in EEEEEEVERY WAY! (SOOOO sad to hear of the loss of one of their long time, HELPFUL/KIND/AMAZING assoc. “Jeff”. My sympathies to his family and work family!!!!!) The rest of the crew have continued on? pulling together. Kind, Fun, helpful, professional but friendly. Above & beyond! Always meets each need. ."
We responded:
"Thanks so much for your review and thoughts about Jeff. It was a great loss! I appreciate the opportunity to be your State Farm agent. Thanks so much for allowing us that great privilege! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Kristine Jupe
October 28, 2024
5
out of
5
rating by Kristine Jupe
"I highly recommend this company for Insurance. I spoke to Mike Smith and also emailed information. He was very kind and informative. I appreciate the timely and expert advice and service. This is a company you can depend on,"
We responded:
"Thanks so much for your business and thanks for your review! It's our great pleasure servings all of your insurance needs! Best, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Karen Standridge
October 22, 2024
5
out of
5
rating by Karen Standridge
"Speaking with Laverne is always a pleasure. She always handles my requests quickly and efficiently. The entire staff is terrific and that is why we've been customers for a long time."
We responded:
"What a treat reading your words about our agency and especially LaVerne! It's our pleasure to serve you and your family. Thank you! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Natasha Gebora
October 17, 2024
5
out of
5
rating by Natasha Gebora
"Mike Smith - Excellent assistance. Patient. Answered all of my questions and took time to listen and address my concerns."
We responded:
"Thanks so much for this very kind review Natasha. I'm so proud to read these words about Mike and so thankful for the opportunity to serve you. Thank you for choosing Duane Hartness State Farm! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"