State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Edwina Simmons
September 5, 2024
5
out of
5
rating by Edwina Simmons
"They have always treated me right. I love my State Farm people."
We responded:
"Thanks so much for your review. We appreciate the opportunity to take care of you and your family! Duane"
Kevin Owens
August 30, 2024
5
out of
5
rating by Kevin Owens
"When we first moved here we found Duane and his team and decided to go with them for our home and car insurance. It was a great decision. We have had to replace our roof and damage to our vehicle during separate storms and in both cases they were amazing. The interaction is relational not transactional. They check in on you and follow up. You can hear the concern and care in their voice. They are always easy to work with. I would recommend them to anyone."
We responded:
"What a nice thing to read! Thank you so very much! You made my day and honestly my entire month. Thanks so much for the opportunity to serve you and your family! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Valerie Gragg
August 28, 2024
5
out of
5
rating by Valerie Gragg
"Duane Hartness and his team are the best! Thank you Mike for your exceptional service!"
We responded:
"Thank you Valerie! I love being your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Samuel Babler
August 19, 2024
5
out of
5
rating by Samuel Babler
"Mike Smith was extraordinarily prompt and helpful! He made setting up insurance a very straightforward process."
We responded:
"Thank you Samuel! I love reading about your experience with my newest team member. I'm proud of Mike and so thankful for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Teresa Cantrell
August 18, 2024
5
out of
5
rating by Teresa Cantrell
"I have been especially pleased with Duane Hartness State Farm. Mike was most helpful in helping me complete insurance on my new car."
We responded:
"Thank you Teresa! I appreciate your kind words about my agency and Mike. We love taking care of you and your family! I appreciate your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Amber Collins
August 16, 2024
5
out of
5
rating by Amber Collins
"I called to make a payment on my account today, and was met with such wonderful customer service from Mike. He was super attentive, knowledgeable, and helpful."
We responded:
"Thank you Amber! Mike is my newest hire and is doing a great job. Thank you for noticing. It makes me proud! I appreciate your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Jessica Holt
August 15, 2024
5
out of
5
rating by Jessica Holt
"Duane Hartness and his team have been my insurance agents since I was 15 years of age. I most recently worked with Jeff on complete planning of multiple lines and planning for my 16 year old daughter. Excellence personified."
We responded:
"Thanks so much for your generous review Jessica. It's been my great privilege to know and work with your family since 1988. I love being your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
frank
August 5, 2024
5
out of
5
rating by frank
"Great person , great service thank you agent Mike."
We responded:
"Thank you Frank. Your review is appreciated. So is your business! Have a wonderful afternoon! Best, Duane Hartness, agent State Farm Insurance Cos. 706-776-2246"
Maryanne Sharp
July 29, 2024
5
out of
5
rating by Maryanne Sharp
"As usual we received awesome service during our visit to the Demorest State Farm office. Cindy had all our paperwork done quickly and accurately. We added a new vehicle and it took less than 15 minutes. We highly recommend if you need insurance to call the Duane Hartness State Farm office."
We responded:
"Thanks so much for this generous review, Maryanne! It's our great pleasure serving you. We are lucky to have the privilege! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Gwen Hagan
July 25, 2024
5
out of
5
rating by Gwen Hagan
"I spoke with Mike today who was very courteous and personable My payment was taken with a smile in his voice and with no problem."
We responded:
"Hi Gwen, Thanks so much for your kind review. Mike is my newest team member, and your words are music to my ears. We try to offer good, old fashioned customer service. It sounds like you received it. Thanks again for your review and THANKS so much for your business! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Renee Burton
July 22, 2024
5
out of
5
rating by Renee Burton
"Great experience and of great help."
We responded:
"Thank you Renee! Great customers make it easy!!!"
Jason May
July 22, 2024
5
out of
5
rating by Jason May
"I’ve talked to Mike Smith and Jeff Shirley, and both were great, helped me get my issues solved quickly, and very friendly."
We responded:
"Thank you for your kind review, Jason. We strive to provide Good, Old Fashioned Customer Service with every customer interaction. I'm so glad to hear you are receiving that from us! Our wonderful customers are the reason we exist. It's our great pleasure to be of service to you! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Dan Knight
July 17, 2024
5
out of
5
rating by Dan Knight
"Jeff Shirley handled my concerns about coverage on our old car . A car we use only for short trips , church, grocery shopping etc. Dan Knight"
We responded:
"Great news Dan. I'm so glad everything went as planned. I love being your agent. Thanks so much for your business!!! Duane"
Joe Hilwig
June 10, 2024
5
out of
5
rating by Joe Hilwig
"One can not ask for better customer service, friendly and they are good at taking care of my insurance needs."
We responded:
"Thanks so much for your kind words Joe. I love being your State Farm agent! Best, Duane Hartness"
Jan Irvin Springsteen
June 7, 2024
5
out of
5
rating by Jan Irvin Springsteen
"Jeff Shirley is always very professional and helpful. I was able to add a second vehicle with just a phone call. Would highly recommend."
We responded:
"Hi Jan, Thanks so much for your kind words about Jeff. I'm proud that we are on the same team. Our constant focus is offering that good, old fashioned customer service. Thank you so much for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Amanda Bridges
May 23, 2024
5
out of
5
rating by Amanda Bridges
"highly recommend! very helpful, knowledgeable, and great customer service"
We responded:
"Thank you Amanda! This is music to my ears and exactly what we are aiming for! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Brandy Mcclellon
May 4, 2024
5
out of
5
rating by Brandy Mcclellon
"Laverne jackson is awesome. she is always very polite when i call to make my insurance payment. Shes very professional. If anybody is looking for a very respectable insurance company. Look for State Farm they are absolutely AWESOME. They are located in Demorest GA. I just wanted to say THANK YOU"
We responded:
"We are absolutely thrilled to read your very kind and thoughtful review. Thanks so much for the opportunity to work with you on all of your insurance needs. Our goal is to provide that good, old fashioned customer service. We focus on that every day. Your business is important to us and we are forever grateful! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Cos (706) 776-2246"
Josie Pailette
May 3, 2024
5
out of
5
rating by Josie Pailette
"Always great , never had an issue !"
We responded:
"Thank you Josie. It's our great pleasure serving you and your family! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Cos (706) 776-2246"
janet westervelt
April 30, 2024
5
out of
5
rating by janet westervelt
"State Farm has always been there for me. Duane's team is top notch. They have everything in my life covered! I feel secure knowing they have my back."
We responded:
"Janet, thanks so much for those words. You are delightful to work with. It's our distinct pleasure!"
Dana Salerno
April 22, 2024
5
out of
5
rating by Dana Salerno
"We've been with state farm for years; now my son is as well. Cindy and Jeff are always a pleasure to talk to; very helpful and knowledgeable!"
We responded:
"Thanks for these kind words Dana. We are very fortunate to have the opportunity to be of service to wonderful customers like you! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Cos (706) 776-2246"
Alan Hayes
April 19, 2024
5
out of
5
rating by Alan Hayes
"After our fender bender, Duane Hartness' office contacted us to make sure we were all right, and to see if we needed any help through the claims process. They even checked up on us after we got our vehicle back from the shop. That is service! Well done!!-ah"
We responded:
"Hi Alan, What a nice review! Thanks so much! Our goal is to provide that good, old fashioned customer service. I hope that was apparent. I love being your State Farm agent. Thanks for allowing me the privilege to take care of the insurance needs for you and your family! Best, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246 duane@hartnessinsurance.com"
Sandy Nichols
April 16, 2024
5
out of
5
rating by Sandy Nichols
"The staff is very friendly. Ms. Jessi is very professional & it was a pleasure to do business with this insurance agency. I also need to add that Jeff Shirley was also very helpful when I called the first time. Thanks so much for being so kind & helpful."
We responded:
"We are very fortunate to have great clients like you and great agents like Cindy! Thanks so much for your kind and generous review! Duane Hartness, agent State Farm Insurance Cos."
James Pollard
April 14, 2024
5
out of
5
rating by James Pollard
"Great company and customer service is top notch. I love the local family feel and willingness to always accommodate meeting our personal needs. Thanks to Laverne,Duane and the rest of the team."
We responded:
"Thanks so much for your wonderful feedback, James. We are honored to serve you with good, old fashioned customer service! I'll be sure to share your sentiment with LaVerne. Please tell your friends and neighbors about us! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Ariss Heaton
April 12, 2024
5
out of
5
rating by Ariss Heaton
"Statefarm is a great company. I have been with them for 20 years and would never change. I also would never change from this agent. Laverne is the absolute best! She is always great and very quick to respond to my questions. Thank you so much!"
We responded:
"Thanks so much for your wonderful review, Ariss. Your confidence is high praise and very much appreciated! Thank you for your trust in me and my team! Regards, Duane Hartness, agent State Farm Insurance Cos 706.776.2246"
Jamie Keller.
April 12, 2024
5
out of
5
rating by Jamie Keller.
"I recently had to file a claim with State Farm. I worked with Cindy, and she was amazing, she worked quickly and made me feel at ease (this was my first time every filing a claim). I would definitely recommend her and State Farm to anyone looking for hassle-free insurance company!"
We responded:
"Thanks so much for this wonderful review, Jamie. Claims service is where the rubber meets the road in our business and we take seriously our duty at this time to try and help you with the process. Your insurance means the world to us and importantly your insurance business as well! Thank you for your trust in me and my team! Regards, Duane Hartness, agent State Farm Insurance Cos 706.776.2246"