State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gary Evans
December 3, 2025
5
out of
5
rating by Gary Evans
"Always responsive and professional office staff, with a smile!"
We responded:
"Thank you, Gary. Thank you for your 5-star review and thank you for your business! Have a great day! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
L Wayne Nail
November 30, 2025
5
out of
5
rating by L Wayne Nail
"🚗+🏠+🏥 Exceptional experience my family has come to expect from our forty five+ relationship with State Farm. Over the years, not only have they insured homes, farms and vehicles, but now, as we become older, Duane patiently helped with selecting a Humana Medicare that fits perfectly into my needs. In fact, it's better than any employer's plan. His team treats you like family. Almost like a virtual "sit down for a spell and have a cup of coffee!" Thank y'all!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks kindly! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Jennifer Towe
November 25, 2025
5
out of
5
rating by Jennifer Towe
"My name is Jennifer Towe. I was referred to this company by a family member. I live almost an hours drive from the office. I have not visited the location in person, but I have spoken to agents on the phone. Everyone I have spoken to has been very kind. They make sure the questions I have when I call are answered and I am satisfied with the need I have at the moment. Grateful for this insurance company."
We responded:
"Hi Jennifer, Thank you for your very generous 5-star review. I appreciate your business and your kind words! I'm thrilled to hear of your experience with all of my agents and appreciate the opportunity to be your State Farm agent! Best Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Tajuana Watts
November 23, 2025
5
out of
5
rating by Tajuana Watts
"I had a great experience talking with Duane Hartness concerning my insurance needs. He explained everything in great detail in a way that you could easily understand. I highly recommend State Farm for your insurance needs."
We responded:
"Thanks so much for your 5 star review and very kind words, Tajuana! It was a pleasure meeting you and working with you. Please call us any time we can be of service to you and your family. Our aim is "Good, Old Fashioned Customer Service" for every single customer. Best Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Sarah Chastain
November 22, 2025
5
out of
5
rating by Sarah Chastain
"I worked with both Caleb and LaVerne on a problem which was my fault. Both reps were personable, friendly, and knowledgeable. The problem was solved quickly and to my satisfaction."
We responded:
"Thanks so much for your very kind 5-star review, Sarah. Good, Old Fashioned Customer Service is our goal for every customer every single day. Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Kathy Jewart
November 16, 2025
5
out of
5
rating by Kathy Jewart
"I was having a problem understanding the changes in my Auto Insurance with State Farm. I called my agency and Katie Johnson answered. She listened to my questions and told me she would get back to me. When she called me back, she explained everything to me and also thanked me for calling with my issues because she said she learned several things about the changes that would help her with other customers. I was very impressed with her."
We responded:
"Thanks so much for your business, Kathy, and thank you for your 5-star review! Katie is one of my newest agents and I am receiving consistently positive comments about her which makes my heart happy. Thanks for taking the time to provide your feedback. Please reach out any time we can be of service. I love being your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Andrew Weinman
November 14, 2025
5
out of
5
rating by Andrew Weinman
"Greatly recommend!!!! Was hit while parked on vacation in a rental car and had no problems or concerns getting it taken care of. 10 out of 10"
We responded:
"Thanks for your 5 star review, Andrew. I'm proud of our claim service and delighted your experience was 10 out of 10. That's our goal for every customer experience! Thanks so much for your business. Have a terrific weekend! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Melaina Markham
November 13, 2025
5
out of
5
rating by Melaina Markham
"Very helpful and kind people to do business with. Katie was wonderful, answered all of my questions, was eager to help and returned my phone call promptly when I left a message with her coworker, as she was on another call. Literally less than 5 minutes. Thank you so much!!"
We responded:
"Thank you Melaina for your generous review. I loved reading your words about my agency and Katie in particular. I appreciate your business and the opportunity to serve you! Gratefully, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Josh Dailey
November 12, 2025
5
out of
5
rating by Josh Dailey
"Katie was very helpful with my questions. Thanks for what you do."
We responded:
"Thank you, Josh! I'm so proud to be on the same team with Katie. She's a great agent and takes great care of our valuable clients. Thank you for your business and thanks so much for your outstanding review! Regards, Duane Hartness, agent State Farm Insurance Companies 706.776.2246"
Charlise Rowley
November 3, 2025
5
out of
5
rating by Charlise Rowley
"Laverne Jackson is the absolute best! I have come in defeated by the internet connections, and she always greets me with a smile, a laugh, and a high degree of excellence and proficiency. I always leave thankful to have spoken with someone committed to personal service!"
We responded:
"Thank you Charlise! I love hearing these words about LaVerne and I see the same thing. She's always upbeat and happy and finding the best in everyone! Thank you for your business and thanks so much for your very kind review! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Dinorah Rodriguez
November 3, 2025
4
out of
5
rating by Dinorah Rodriguez
"The service is great and my husband and I have been there for almost 16 years the price for the insurance we pay are reasonable and we can ask for assistance and they are capable of resolve any issues."
We responded:
"Thanks for your great review, Dinorah. I really appreciate your kind words about my agency! Thanks so much for the opportunity to be your State Farm agent. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Silas Lewis
October 23, 2025
5
out of
5
rating by Silas Lewis
"Great over all experience reasonably priced and locally ran so you can go and talk to someone quicker and easier"
We responded:
"Thanks so much for your generous 5 star review, Silas. We aim to offer Good, Old Fashioned Customer Service to every customer, every day. Thank you for your business! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Lesley Y Carroll
October 16, 2025
5
out of
5
rating by Lesley Y Carroll
"Katie at State Farm was very understanding and helpful when updating my information on my policy. She was very courteous when I explained why I prefer transferring information face-to-face rather than over the internet. She received my policy information accurately and speedily with a friendly smile. A client couldn't ask for more. I'm totally grateful."
We responded:
"Thank you, Lesley, for these very kind words about my team member Katie. We all appreciate your business here at Duane Hartness State Farm. Thank you for choosing us! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Nicole Parson
October 16, 2025
5
out of
5
rating by Nicole Parson
"Great people that always “give it to me straight”."
We responded:
"Thank you, Nicole for your 5 star review. Your business is our business. Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tammy Kolashinski
October 3, 2025
5
out of
5
rating by Tammy Kolashinski
"State Farm - Demorest, GA is a super group of people to deal with when it comes to your insurance needs. They have always had our back when it comes to claims or anything that we may have questions about. Fast resolution on any issue or claim we have had. We have been a State Farm client for 30 plus years. Home, auto, life and personal coverage."
We responded:
"Thanks for your fabulous 5-star review, Tammy! You and Pat are some of my oldest clients and I've always enjoyed so much the opportunity to work with and serve you. Please know that having your back is our primary focus. We consider it job 1. And when you have a claim, that's where the rubber meets the road in my business. We put that ahead of all else. And that's as it should be in my humble opinion. Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tracy Moretz
October 2, 2025
5
out of
5
rating by Tracy Moretz
"I can’t say enough wonderful things about the Duane Hartness State Farm office in Demorest. I had an agent I was disenchanted with and was very worried about switching. I have never been so thankful that I did!!! Cindy is absolutely fantastic. We have had everything from a no fault accident, purchase of a new home and review of existing coverages that needed to be tweaked. If you are in the market for a new agent, run to them!!!!"
We responded:
"Thank you so much for your kind words, Tracy! As one of my newest clients, I'm so happy to hear that our focus on Good, Old Fashioned Customer Service is still relevant for you and your family! I enjoyed meeting you guys and hope to be your agent for many years to come! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Anna Mathis
October 2, 2025
5
out of
5
rating by Anna Mathis
"I’ve had a great experience with State Farm Insurance. Most recently, when my vehicle was damaged, their team was responsive, professional, and guided me through the claims process smoothly. I feel confident knowing I’m in good hands with them."
We responded:
"Thank you, Anna! We love taking care of you and your family. Your words mean the world to me both personally and professionally. I hope you have a great day! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Gregory Ness
September 29, 2025
5
out of
5
rating by Gregory Ness
"Very friendly and helpful service. They will work with you and reliable."
We responded:
"Thanks for this great 5 star review Gregory. I appreciate your very kind words. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Mary Garrett
September 26, 2025
5
out of
5
rating by Mary Garrett
"I recently reached out to Cindy Fortenberry to get a quote for my home and auto before renewing my current contract with a different provider. I admit that shopping around for insurance is something I don't like to do but I'm so glad I contacted State Farm. Cindy was back in touch with me in no time and not only did they save me quite a bit, I have better coverage! This was such a positive experience from start to finish. She exceeded my expectations, answering several questions that I had in a timely manner, and was professional and efficient through the entire process. In this day and age, we as consumers have choices. When I'm doing business with a company and I feel forgotten or can't get someone to communicate or follow up, I find someone that will. This review deserves more than 5 stars! Thank you, Cindy, and Duane Hartness State Farm. Customer Service is everything."
We responded:
"Thanks so much for your 5 STAR REVIEW of Cindy and my agency. Your words are so meaningful for all of us because GOOD, OLD FASHIONED CUSTOMER SERVICE (GOFCS) is our daily goal. Cindy does a fantastic job of delivering GOFCS. I'm thrilled to hear you could feel the difference. At my agency, we believe folks still value this level of customer service and we try to bake it into everything we do. Thanks so much for your business and thanks again for you. We are here for you any time you need us and if you have a claim, we've got your back. Best Regards, Duane Hartness, agent State Farm Insurance Cos. (706) 776-2246"
James Wilde
September 18, 2025
5
out of
5
rating by James Wilde
"Laverne was a pleasure to work with, she explained everything and worked hard to save me money. Always friendly and works to solve issues!"
We responded:
"Thank you, James for you 5 star review! I'm very proud to read these words about LaVerne and equally proud to be your State Farm agent! Good, old fashioned customer service is our goal for every customer, every time. Regards, Duane Hartness, agent State Farm Insurance Cos. 706-776-2246"
John Rougeou
September 17, 2025
5
out of
5
rating by John Rougeou
"It is always a pleasure working with LaVerne. and Katie.. Both are very responsive and pleasant to hel9 me.."
We responded:
"Thanks so much for your kind words about LaVerne and Katie! They are two of my superstars and so are you! I appreciate the opportunity to be your State Farm agent! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Phil Sutton
September 16, 2025
5
out of
5
rating by Phil Sutton
"I have had State Farm Insurance for Property damage. A tornado went close to our house in late June the associated hail damaged our roof, when the roofer removed the shingles, they found 6 areas of rotting plywood. So, the roof has been damaged previously. State Farm inspected the roof and completely replace the shingles and damage roof decking. They were very ease to work with and very fair and efficient in process and paying the claim."
We responded:
"Thanks for your kind words about our claim service, Phil. I am proud that you had a great experience. Thanks so much for the opportunity to be your State Farm agent. We all love serving you and your family! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Joe Hilwig
September 16, 2025
5
out of
5
rating by Joe Hilwig
"One can not ask for better customer service, friendly and they are good at taking care of my insurance needs."
We responded:
"Thanks so much for your kind words Joe, It's our pleasure taking care of you and your family. We love to see you coming and love working with you. It's always a pleasure! Duane Best, Duane Hartness"
Chris Watts
September 15, 2025
5
out of
5
rating by Chris Watts
"State Farm is great I have been with State Farm for almost 30 years wouldn’t go anywhere else"
We responded:
"Thanks for your great review, Chris. We think you're great, too. Thank you for the opportunity to serve you and your family for all your insurance needs! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Angie Guettner
September 11, 2025
5
out of
5
rating by Angie Guettner
"LaVerne was very sweet and helpful. She gathered my information quickly and waited patiently while I searched for details I didn't know off the top of my head. She was able to offer a quote within minutes and happy to stay after hours to do so. (I didn't realize I'd called right at closing time.) I hope I never need to file a claim, but I'm glad to have confidence in my insurance company, like a good neighbor."
We responded:
"Thanks so much for your kind review of LaVerne and her service. It's our great privilege to have the opportunity to serve you and your family! Thanks so much for choosing us and thanks again for your review! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"